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Frequently Questions and Answers

How can I cancel or change my order?

To change or cancel your confirmed booking, you should send an email to us at flight@travelchinanow.com, or fax to us through (+86) 10 8296 0223. We calculate your refund on the day when we receive the written cancellation by Beijing Time.

Does the price shown on your website include all the taxes and fees?

Yes. The domestic airfare lists on our website includes the airport construction fee and the fuel surcharge. But the service charge is not included, as well as the insurance. The total accurate charge you need to pay will be calculated for you in the reservation.

Is there any special requirement for flying to Tibet?

Yes. Since Tibet Travel Permit is required by Tibet Tourism Bureau to visit Lhasa and surrounding cities, if you book a flight to Tibet, please be sure that you have applied for the Travel Permit and got it before departure.

What types of identification are acceptable?

Valid ID's include: People's Republic of China Resident ID for Chinese or passports for foreigners. If buying the tickets at the children or infants price, a valid certificate with the children/infants' birth date is necessary when you boarding the plane.

What's your change or cancellation policy?

Before we issue the tickets, the client may enjoy our free change options. If you have made the payment to us, any cancellation required by you after issuing the tickets, any change required by guests on confirmed flight date, time or airline companies must be notified us by written, mail or fax. The change terms are subject to the airline Change & Cancellation policy. We will calculate the change and cancellation fee from the day we receive the cancellation notice by Beijing Time. For using credit card to pay for the ticket, the transaction is nonrefundable for any cancellation or No Show according to the bank policy.

Are there any discounts for infant or children's tickets?

Yes. Usually, many airline companies offer discounted airfare for infants and children. Normally, children between 2 and 12 years old at time of traveling will enjoy the children's tickets which are 50% of the full price, while the infants between 0 and 2 years old at time of traveling will take the infants' tickets which are 10% of the full price.

Why does the child ticket cost more than the adult ticket on some flights?

Sometimes, the discounts for adults is better and the special price is even less than 50%, but the Children's discount is fixed, on this occasions, special deals for adult tickets will be lower than Children's tickets.

What should I do if I miss or mistake a flight?

If passengers miss a flight due to their own fault, they can choose to take the follow-up flight or refund their tickets (refunding fee will be charged), which can be dealt with either at the departing airport or at the original booking site. If it is airlines' fault, passengers can also choose to take the following flight or have their tickets refunded free of charge.

Do we need to reconfirm the flight tickets with you before departure?

Yes. Due to the bad weather or some other unforeseeable reasons of the airline companies, there might be some changes before your departure. In order to smooth your trip, we suggest you check your mailbox from time to time to get the latest information of your flight.

What is luggage defined by CAAC?

According to Civil Aviation Administration of China (CAAC), air passengers' luggage can be divided into three categories, namely checked luggage, hand luggage and cabin luggage. 1. Checked luggage: luggage consigned by the airlines; passengers turn it over to the airlines before departing and fetch it with their luggage tag after arriving. 2. Hand luggage: luggage that can be put on the luggage-rack or under the seat, with the dimension and the weight not exceeding airlines' limits. 3. Cabin luggage: luggage with its weight included in the total weight of the checked luggage but is consign in passengers' cabin, in the care of passengers themselves.

What about the charge for overweighted luggage?

The charging rate of the overweighted luggage for China domestic flights is 1.5% per kilogram, multiplied by the economy class ticket price the charging fee. Each Chinese airline company has a different method and rate to charge the overweighted luggage to which passengers should pay attention.

How can I get my tickets after payment?

After receiving your full payment and Authorization Form, we will issue the E-tickets for you, your records will be input to the airways' computer system, and we will send you the Flight Confirmationas proof, which includes your eticket number and your personal name record in flight systerm. So, you only need to take your passport/ ID card and show it to the staff of the Business Service Counter at the airport, they will find your record quickly and change the boarding pass for you. If you do not get any response from us within 24 hours after payment, please contact us by calling at (+86) 10 82960600 or you can email us to flight@travelchinanow.com.

Do I need to print the comfirmation out and use it to change the boarding pass?

Actually, the Flight Confirmation we send to you is only proof of your booking. In order that your records can be found easily, we suggest you offer the PNR (Passenger Name Record), the exclusive code of each of your trip, and your passport/ ID card to the staff of the Business Service Counter.

When should I reach the airport?

Passengers taking China domestic flights should arrive at the airport within the time limit set by the airlines. Most of the Chinese airlines stop the check-in procedures 30 minutes before departing. In some large international airport, the procedures are stopped 45 minutes or one hour before the departure. So passengers are suggested to reach the airport at least 1.5 hours in advance.

Can I book the Chinese domestic discount air tickets online from abroad?

Yes. we offers both real time flight schedule and ticket booking service with favored discount and quick response. Please feel free to contact us with your inquiries should you need help.

How much is the Fuel Surcharge and Airport Construction Fees for domestic flights?

The National Development and Reform Commission of China and the Civil Aviation Administration of China (CAAC for short) announced that as of Nov.14, 2009, the fuel surcharges on China domestic flights which have been suspended for ten months will be reinstated. And the fuel surcharges will be levied asfollow: CNY20.00 for the flight route less than 800 km; CNY40.00 for the flight route of and more than 800 km. The Airport Construction Fees for Chinese domestic flights is CNY50.00 net. For domestic flights, neither children nor infants are subject to pay the Airport Construction Fees.

How can I make the payment when I buy the ticket from abroad?

We can accept your payment by three ways, namely Paypal and Wire Transfer and Credit Card.

When will you issue the tickets after my reservation?

According to the working time of the airline company, we can issue the tickets between 09:00 and 19:00 (Beijing Time). If you failed to make the payment and send the Authorization Form to us all together within this period, we would not take the responsibility of missing the best discount tickets. Thanks for your understanding.

How do I use an electronic ticket?

The passengers only need to show their passports to check in at the Business Service Counter at the airport. After the passenger is identified by the airline, the staff will print out the boarding pass and baggage tags. Kind suggestion: Please inform the staff at the business service counter with your Passenger Name Record shown on the E-tickets, so they can find your records in the airline's computer system quickly.

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