City Guide Hotels Tours


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Frequently Questions and Answers

How do I make a reservation for someone else?

Making a reservation for someone else has the same procedure as making a reservation for you. The only difference is the registration name(s) should be the check-in guest(s)', instead of yours.

Can I reserve a hotel room that is not shown on your webpage?

Yes. All you should do is to let us know all necessary information related to your reservation, such as hotel name, your check-in and check-out date and room type by email to with your clear requirements. Please feel free to contact us.

Can I specify which type of bed I prefer and where I would like my room located, like non-smoking room,king-sized-bed, twin-bed, etc.)?

Yes, of course you can. You only need to leave words for your room preference when filling in a hotel Booking Form or email us directly. Once receiving your hotel booking information or email, we will confirm with the hotel to arrange the room based on your requests. We are unable to 100% guarantee these sorts of requests arranged, which depends on the hotel room availablity.

Can I make a reservation directly through the hotel itself?

Yes, you can make a hotel room reservation through hotels directly. However we would like to kindly suggest you make the reservation through, where you can enjoy a much lower price and get big saving.

Is there any special requirement for us to book a hotel in Lhasa?

Tibet Permit is required by the Tibet Tourism Bureau to visit Lhasa and the surrounding cities. Besides, foreign tourists are not allowed to visit Tibet individually; they must take a guided tour there. Please make sure you have got the Tibet Travel Permit ready before traveling. If you prefer a tour to Tibet, please contact us via

What should I do if the hotel rooms I prefer are not available?

We would like to provide you with several options to help you locate a satisfactory one, in case the hotel you prefer cannot ensure your reservation. Or, you can select another hotel you preferred from our website instead.

How do I make the reservations of more than one hotel?

One Hotel Reservation Form serves the reservation of one hotel only. You need to make a succession of reservations and submit them to us.

Hong long will my reservation be confirmed?

Generally, once receiving your room request, we will confirm with the hotel and reply you as soon as possible. However, your confirmation may be delayed if your request reaches us after 18:00 (Beijing Time), because the staff at the Sales or Reservation Department of the hotel will be off duty after 18:00.

Does it matter when the registration guest's name and stay period differ from that on the reservation form?

Yes, it does matter. The registration guest's name and stay period should be in accordance with the information on the booking form. Otherwise, the hotel has the right to refuse your check in requests if the registration guest's name and stay period differ from that of the reservation form, especially during high season, important meetings and fairs.

What is a group?

For a group, it should meet two items: 1. consisting of 10 adult guests at least or occupying 5 or more paying rooms with the same type(s). It varies with hotels. 2. check in and check out of the hotel(s) in a group.

Is there any discount for a group booking?

Yes. Most of the hotels offer a competitive price for group bookings, but the total room rate should be prepaid or guaranteed.

I want to know whether the hotels in China offer English service.

Generally Speaking, the hotels in coastal cities and major cities can provide better English service than those in the interior and small cities; hotels of a higher star-rating offer better English service than those of lower star-rating. Besides, if you feel it is rather difficult to communicate with the hotels staff, please feel free to call us to help you communicate with them.

Are there any special price policies catering to children?

Free of charge for children who share the same room with their parents without extra bed; children with extra bed will be charged as the price listed on the webpage. Breakfast for children usually charges half of one adult fee.

Is there any restriction for a Canton Fair booking?

Yes, your reservation can only be fixed after prepayment or being guaranteed. Besides, all of the hotels have strict cancellation policy for the Canton Fair booking. You can change or cancel your reservation only within the hotel's stipulated period.

When is the best time to book the hotel during the Canton Fair?

For a booking regarding to the Canton Fair, you would better arrange your accommodation one month earlier in order to leave enough time for the money transfer or guarantee.

Do we need to pay for the rooms if I do not check in the Canton hotel as scheduled?

Once your booking is guaranteed, the hotel will keep the room for you till 12:00 of the next day and you need to check in the hotel as scheduled. If you are no-show, the amount of penalty equals to one night room rate up to the full will be imposed on your credit card or prepayment, regardless of any cause.

Do I need to debit deposit at the hotel reception when I check in?

Yes. When checking in, the hotels also normally require a certain amount of cash for deposit. When checking out, the hotel will calculate your total consumption during your stay at the hotel, and then refund or charge the balance between the total consumption and your deposit. Be sure to take good care of the room facilities and the room card since some hotels require compensation if there is any damage to the room facilities or loss of your room card.

Can I exchange currency at the hotel?

Yes, of course. Most of the star-rating hotels offer currency exchange service. However, some hotels require a service charge or the exchange rate will be slightly different from the official exchange rate. You can contact the hotels reception for final confirmation.

How do I get to the hotel?

For each hotel on, we provide the hotel telephone number and address in both Chinese and English to you when sending the confiirmation, so that you can show it to the taxi driver to take you to the hotel smoothly.

Could you arrange airport pick-up for me?

Yes, we can. If you need airport pick-up, please leave words in your booking form with your exact flight information, including Flight No, Arrival Time(Beijing Time). We will quote you the charge for airport pick-up in the reply email.

What is the check-in and check-out time?

Usually, guest is supposed to check in after 14:00 and check out before 12:00 at noon. Please feel free to let us know as early as possible whether you need early check-in or late check-out, because the early check-in is subject to the hotel room availability, while the late check-out may cause some extra cost.

How can I cancel or change my confirmed reservation?

If you want to cancel or change your confirmed reservation, written requests via or Fax: (+86) 10 8296 0223 is necessarily required. In case that you have no access to internet or fax machine at hand, you can make a phone call by (+86) 10 8296 0599 cancel or change your reservation.

Is there any loss for me to change or cancel my confirmed reservation?

If you have to change or cancel your reservation, please notify us in advance to avoid unwanted troubles. For a guaranteed or prepaid booking, you are permitted to change or cancel the reservation within the stipulated period; otherwise a financial penalty will be charged from your credit card or the total prepaid money will not be refunded.

Are there any hotels require prepayment?

Yes, there are several hotels listed on our website require prepayment instead of paying at the hotel reception. These hotels are always under very great demands, in order to assure the room occupancy, they will require prepayment for the booking, like Garden Hotel, Guangzhou. Besides, prepayment is also required during large meeting, festival and travel peak season, such as Canton Trade Fair, Chinese Spring Festival, Labor Day holiday and Chinese National Day holiday.

Are taxes included in the hotel room rate?

All the taxes such as the government tax and the city construction fee (for instance: Construction Fee of Dalian City is $1.0 per night per room) are not included in the price column on our website. All the taxes should be paid at the hotel reception. For most hotels in Mainland China, the room rate only includes 15% service charges.

How do I make a reservation online?

To make a hotel booking, you need to follow the four steps: searching a hotel, check the room rate, submit your booking and then confirm it. You need to complete several items for your booking information, including exact reservation period, check-in guest(s)' name(s) as well as the check-in and check-out time, then we offer you the room availability and the booking details by e-mail. You also can contact us by email at as well with your specified request. After receiving our email, you would better reply us by email, telephone, fax or any other means to confirm your reservation.

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