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Privacy and Security
We will not collect Personal Information without your knowledge and permission;
We will allow you to view, correct or remove your Personal Information; and
We will take reasonable steps to protect the security of the Personal Information we collect from you.
The remainder of this policy describes our Personal Information handling practices in detail.
What Personal Information we collect
We collect only such information as necessary to provide Products and Services to you.
You can visit certain areas of our Website without revealing who you are or signing-in. When you visit our Website as a Visitor, Guest, or Member, we collect Session Data through cookies and pixel tags.
When you register as a Member
If you register with us as a Member, we collect Personal Information that is necessary to provide the Products and Services offered on our Website. We require that you provide your name and email address. You also need to choose a password, which will be required to gain access to portions of our Website reserved for Member use. We might also request your home postcode.
You may elect to indicate your preferences for seat selection or meal requests, or provide details about your participation in loyalty or awards programs and applicable membership numbers, and other ticketing options.
When you Purchase Products or Services as a Member
When you Purchase Products or Services from our Website as a Member, you must provide payment or other necessary information. This includes, for example, billing information, driver information, or similar information as required by the travel service provider(s).
When you use the Website as a "Guest"
If you are not a Member, you may elect to use our Website as a Guest. If you Purchase Products or Services as a Guest, you must provide Personal Information to complete the booking (for example, name, phone number, billing information), as required by the travel service provider(s). You must also provide an email address, so that we can send you our welcome email and a confirmation of the Purchase. With the confirmation, we will provide you with a temporary password so that you can return to the Website if you wish to review information about your Purchase.
When you "Subscribe"
When you become a Subscriber, we collect your name and email address, so that you may receive offers or promotions from ebookers without becoming a Member or Guest.
When you call or write to our Customer Service
When you call or write to our Customer Service, we collect contact information (name, phone number, mailing address or email address) and information about the relevant Purchase as necessary to assist you. For example, if you call for assistance with a pre-existing Purchase, or to make a Purchase, we may request your contact and billing information.
When we send emails or e-newsletters
When we send emails, e-newsletters, or when you forward a promotion or search results to a third party, using the "Send to a Friend" feature, we may insert a pixel in the email.
How we use the information we collect
We use Personal Information in order to provide and enhance the Products or Services offered on our Website:
To record your travel preferences, to make reservations or acquire travel insurance on your behalf, or to communicate with you about your travel plans;
To issue invoices, administer accounts, collect and process payments;
To provide tips or guidance on how to use our Website, inform you of new features on our Website, or provide other information that may be of interest to users;
To personalize the service we provide to you, tailor your experience at our Website to your interests and make more appropriate travel recommendations;
To send you emails, e-newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
To manage our Website, diagnose technical problems, improve content, and allocate the resources of our systems so that your experience with our Website is as efficient as possible;
To process and track your transactions and to send you information about our and our group companies and business partners' products and services and other information and materials that may be of interest to you but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
To send you surveys asking questions about your customer experience. Sometimes we use third parties to administer such surveys.
To validate that we have provided you with the appropriate insurance, as applicable
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